Customer Care that will Change Your Business- By Rachel Lantz

Go to Dollar General or Family Dollar get 3 ringed binder.... Get 5 two pocket folders to go inside .
Label them :

48 Hour Thank you Call ( Including Advance Orders)
3 Week Check in Call ( 3 wks After Jewelry is Del to Hostess) 45 Day Check in Call
5 Month Check in call and New Catalog Mailer
R/E Follow-up Call

Print out the Script in Sections as labeled above and put on the left side of folder it belongs with.


After submitting show to PD
Go back into orders and select the show
Go to tab up top and select Packing List
list will appear on your screen
Hit the Pinter button

Place the Packing list in the first folder on the right side, Make a note on your calendar to call 24-48 hours .

Once called, Place that packing list in the next folder - make a note on your calendar to call within 3 weeks after the Hostess receives the bling - to give time for her to get items to the guest.

Continue calling, moving the packing sheet till the end.....once at the end make use of this sheet by giving them a call /email when the new book comes out....you have formed a realationship at this point and they are more likely to respond.

These lists can also be helpful when inviting people to Open houses etc.....you can put a note beside their name how she responded.....etc.

The RE follow-up is one that I made - I feel like this is something none of us like to do , but it is a GREAT opportunity to help a customer and I have found that often they become my guests, Hostesses and attend my events b/c I cared enough to follow-up with them!

THIS WORKS IF YOU USE IT!

I challange you all to try if for just the next 4 shows and see how much your business grows~